Opening a dental office in Malaysia Part 4

It might be the time where I have to get rest a bit. It seems like no progress is happening right now. In mid 80's, I used to sit on a beach, listening to the music of nature, let the wind blow on my face. Alone.

At that time, I feel like I want to do more, but I can't. There is nothing I can do. The ball is not on my side. I have to wait for someone else to get me moving.

Now I feel the same. I need the degree certificate to move on. But it's not on my freedom to get it myself. I wanted to ask but I guess I'm still living in a culture of waiting not asking. There must be a secret behind it. I have to admit it

Beside that, everything else is moving fast. The pressures are getting bigger every day. I hope that I can manage. By the way, the renovation unofficially started today.

Opening a dental office in Malaysia Part 3

Great help from Dr drg Kosterman for helping me out with my degree. Until I get the replacement degree certificate I can't proceed with the UKAPS. I would like to thank everyone involved in this project. I called them 'My Team'. At this point, you need an understanding from your team, the landlord, rental agent, contractor and supplier. Their understanding to time scale of work is very important, because chicken and egg theory is not helping. You just need to start somewhere. To my teams above, you are awesome !!

Good news is that my floor plan has been accepted, so I can ask my contractor to do the marking for the renovation. It's easier to imagine every rooms on an exactly floor in the real shop lot. I do a small amendment to the floor plan base on the flow of the clinic.

From the initial marking plan, the teams can lay the real plan for the plumbing, electrical, network, CCTV, and everything else.

I choose to go toward online service as far as I can. Now my previous loyal patients, and my new patients can contact me anytime, and also can make a request for an appointment 24/7 using the apps. They just need to download a free apps called XInfo, and ask for their ID and password from me. They can find my clinic basic info from the apps. The apps can be found in iTunes or you need to search if you using android

Opening a dental office in Malaysia Part 2

I have a go for my layout plan. On 7th August I went to Menara Sunway in Shah Alam and met Aina. Very easy to park your car, but careful as the parking entrance is a bit narrow. Not many parking spaces, but there are not many cars either.

Register your name on the ground floor, take a lift to level 10 to get a pass. Then proceed to bahagian pergigian at level 11. All checked on the check list except I didn't have a degree copy. What happen is I have lost it and don't know where to find it when I want it.

You have to provide what they are asking you to provide. No less. Very strict I tell you. Less 1 items means no submission. Get it? Work harder man.

I contacted my university to get a replacement or a copy of my degree. My university asked me to email them a police report and a letter saying that I need a degree replacement. Balai Polis Bangi is the nearest and all done with flying colour. Got a patients already, hu hu hu. OK Mr Police, as a man of keeping Malaysian safe, I'm gonna give you a special dental treatment. Do come to my clinic and produce your police id card please.

You know what, actually you can submit Borang A online. What a technology, hu hu hu. But always remember, in Malaysia, you need to submit all the documents by hand okayyyyy. Don't forget. Be a good boy !

So I need to wait for the degree cert copy. New thing to add to a new clinic application. 1. You need to have a freezer to keep all your dirty clinical waste and sign with one of the sharp bin management. 2. You also need to have a portable oxygen tank even if you don't know how to use it.

At this time, you actually can ask your supplier to hand over a mechanical and electrical layout plan. Once you get that, you can ask your contractor to give you the quote. At this point also, you can proceed with the leasing if you need one,  you need to make a decision on all the computer and network wiring, cctv if you need it. Easy get busy. Oh I always hear this easy get busy in UK. Miss my colleague !!

Daaaaaaaaa

Can I have some kind of this working environment please. Lovely 

How to open a dental office in MALAYSIA

I'm going to record a summary if not a story on how to open a dental office in Malaysia

First of all, once you have already set firmly in your mind that you need to open your dental office in Malaysia, and you have located the place for your practice, do a simple spreadsheets on how you gonna run your new business.

Basically it will consist of

1. Dental personnel
2. Office rental
3. Dental equipment
4. Renovation
5. Income expectation to cover your expenses

Dental personal is the one who will generate income for you that is your dentist, your nurse, even your cleaner. All of them will make a big different to your clinic because they are the one who will interact with your patients. They are all your assets. But He/She can't offer anything if he doesn't have the armentarium (Office rental complete with renovation and Dental equipment) to work with. Last but not least is all the treatment you can offer as a product of your business. So plan wise and smart to get the best out of these three components. 

Many peoples talk about UKAPS, but I don't know what it is. It is new to me. But don't worry, my friend (Mr Google) provide me with the website for me to read about UKAPS.

Then download Borang A and fill in the blank, hu hu hu not that easy, but not too hard either. What I found quite challenging task are the floor plan, bank draft, the building CF, BOMBA cert, surat akan sumpah berkanun only commissioner of oath, magistrate can sign. All of them were time consumed and easily can set you back off. My floor plan were prepared by Amedix Sdn Bhd. 

Once you have done with that, you are ready to proceed to local UKAPS (Unit Kawalan Amalan Perubatan Swasta) in your area. You can find it all in Borang A. Remember to call them first prior to your visit. Their personnel are warm and welcome and really want to help you. Get their email, so that you can email them your floor plan for them to check and advise you further. After they are satisfied with your floor plan, they will give you an appointment to check all the documents you have.

Sent my floor plan via email today. Technology ... what a relief. If not arrrr, I tell you, you travel 1 hour go 1 hour back. Not include 20 mins parking, 10 mins to find and go to level 11, 20 mins waiting. Many many time profit oooooo

To be continued

Update 3

Went to MIDEC 2017, in KLCC today. Met many old supplier, most of them have already change company, many new company, and a few old company still strong.

Got an amended floor plan, feel great and relief about it. Received Borang A from a great company, Amedix Sdn Bhd, need to fill in and submit it to UKAPS together with the floor plan. Now I'm a bit worried. Since moving abroad in about 10 years and back again, I don't know where I keep all my certificates.

The problem need to be solve is finding those certificates, licences and qualifications.

In my mind, my patient should be made easily accessible to my clinic and treatment. One of the thing that I feel would be very helpful for them is making appointment. I have to find an apps that anybody can use to make appointment from anywhere without even bother to call the clinic. Now reviewing few of the software company.

Another thing also solve today by visiting MIDEC 2017 are, to make the treatment experience as painless as possible, with as shortest time on the dental chair. I think I have found the solution. I'm investing on a laser treatment (soft tissue treatment, laser tooth whitening and pain relief). I'm also investing on the shortest light curing time that can save my patients time from 30 secs per application to only 3 secs.  So many other thing, that I'm surely can leave my patients ease of mind and walking out smiling

Update 2

20 years back, when I decided to open my own clinic, I just need a place to work, lovely staff, nice equipment and APC. So the process is, pay the rental, do the simple renovation, installed the equipment, you can choose to become a cheap dentist, like barber shop, a high end practise or in between, choose a name, get an APC and hang your signboard. The next day, you wait for the first customer to complete your beginning cycle. 

I decided to open my own clinic again since the first day my wife said to me that we all have to come home for good back in July 2015. If not she will cry, hu hu hu. The same day, I have done my first spreadsheet regarding the budget and ROI based on my previous experienced. Feeling happy with the situation seems to be like an easy task for a long lost dentist like me

When I touched down to my beloved hot country, many thing changes. If not, no life man. We need to have a problem, and as a good human being, our job is to solve the problem we faced.

First of all, we need a house. Our "bungalow" was abandoned. Supposed to be ready in 2009, but the developer gone BANCKRUPT. We solved the problem. We used a lot of money 

Then we need to move around for at least 7 peoples. The car we bought back from UK is not enough. Basically, in my country, you need many cars to move around. We bought a car, not really a car; it's a people’s carrier. Done. Drain so more money

GST was the best tools to upgrade the price (not really it will upgrade the quality of the thing you buy, if you are lucky, you will get the same amount of what you get before GST). As a result, the price of almost everything gone up including dental product. Everything gone up at least double if not 4 times more. So I always hear the word, it's because of the GST. If not the price is cheap. I go, "OOOOOOOOOOOOOO I SEEEEEEEEEEEE". Sambil mulut terbuka luas, kepala disengetkan sekadar 26 darjah ke kanan. 

It's a few things about my country. Anyway, you can't change you country, but the good thing is you can change yourself and actually, you have a choice to choose you own destiny. 

Update 1

Part of this logo was the idea of my good friend Mr Warren Skete. Thanks Mate 

Segalanya telah diaturkan. Alhamdulillah. September 2015, seminggu selepas Anas, Maisarah dan Amir balik for good, Wa balik, meninggalkan Aiman sendirian di 246 Quinton Road Birmingham United Kingdom

Wa pergi balik UK macam balik kampung setiap 2 bulan. Memula suka gak sebab dapat jumpa Aiman, dapat beli belah di UK like normal, dapat naik kapal terbang dan kumpul loyalty point. Akibatnya, Wa diupgrade ke Silver membership dari Blue Membership. Ia suatu yang sangat berbeda, baik dari segi pembelian tiket, check in, business lounge yang penuh makanan dan 5 star hotel shower room. Masuk kapal terbang pon guna laluan lain. Hu hu hu. Best oooooo

Lama kelamaan Wa rasa penat. Penat kalau dapat untung banyak Wa gagahkan gak, tapi sales tak berapa bagus. Dari tambah duit, ke keluar duit.

Wa perlu keje beb. Wa perlu duit. Jadi Wa keje. I'm a dentist again. How cool is that. Untung ramai kawan dentist yang nak bagi Wa keje. Makan gaji balik U. Wa stay in a situation of waiting for pay check at the end of the month. Alhamdulillah.

All in all till today, July 28, 2017, this is the 3rd clinic I worked full hearted and give my best of experienced I have. As a staff, I think you know what's the feeling. Never been appreciated.  Not even a THANKS, only a spiritual advise you received from your boss, the best quote is "you didn't reach the target" statement. What I can say is, you are not talking the fact. In general, yes you have to pay me more the more I bring the money to your business. Nasehat untuk diri sendiri. Awwww

Anyway, I learned a lot in those period. Thanks buddy.

The dentist has just started the engine again and prepare himself to move again.